Mar 28, 2023

Job Description

500+! The number of ongoing clinical trials supporting patients care being overseen by the Novartis organization. Join us and help to transform lives as we develop innovative and lifesaving medicines.

The Customer Engagement Manager is the business owner and responsible for optimizing the brand adoption journey (BAJ) and the Patient journey (PJ) engaging with our customers. He/She will oversee the overall brand implementation (Onco portfolio) in the assigned territories, in close collaboration with the multifunctional therapeutic area (TA) squad. Identifying hurdles and opportunities in the territory, planning, developing and implementing appropriate activities to act on these insights and accelerate a positive adoption in support of patients in need. The Customer engagement manager play an important role in the cross functional SQUAD, leading and having a clear vision the needs & key activities in their territory.

- Accelerating positive behavior change to ensure adoption of innovation for patients benefits whilst supporting appropriate NVS competitiveness;
- Have solid account plans in place with key activities, in close collaboration with the TA Squads;
- Have a business mindset, act proactively and seek opportunities in the Brand Adaption Journey and Patient Journey to create impact for 2x as many patients 2x as fast;
- Be seen as customer expert through territory knowledge and customer-in approach.
- Facilitating knowledge and experience sharing within the medical community and support peer-to-peer activation;
- Being the point of reference for HCPs for in label scientific questions, personalizing & orchestrating the mix of channels used for each HCP at the best effect and coordinating NVS stakeholders;
- Shape the market environment, pioneer (early) opportunities and expand strong networks in the disease area to determine critical success factors for launch and uptake;
- Collect strategic insights into the preferred channels of engagement and information needs (on product and disease area) of customers and other relevant stakeholders and share within the relevant cross-functional teams;
- Co-create and execute strategic, tactical marketing and territory plans for allocated products in line with Novartis standards and strategy at a regional and national level. Manage national or regional adoption performance and adjusts plans accordingly.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

- Academic, science or economical background
- Dutch & English (Fluently written and spoken)
- Experience in the respective disease area; (oncology)
- Experience in project management/account management;
- Understanding of health care system;
- Demonstrated ability to create and execute strategies.

- Proven customer/ account management;
- Commercial mindset or key account management;
- Previous medical / scientific work experience/background;
- Launch experience;
- Area South of The Netherlands.

Almost 1 billion! That’s how many lives our product touch globally. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous, and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis, one of the largest pharma companies in the Netherlands!
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

For more information about the position, please contact the Staffing Center via [email protected]
Full Time
careers default image

Customer Engagement Manager (Oncology)

Apply to Job Access Job Account