May 26, 2023

Job Description

Sandoz is a global market leader in Generics and Biosimilar medication and every day we work to broaden the use of generics further to improve the health of patients in Switzerland, while making the Swiss healthcare system more financially sustainable. Today, the generics market in Switzerland results in savings of almost 500M CHF per year for the Swiss healthcare system – but there is room for more growth!

2023 will potentially see Sandoz become a standalone organization. Together we will shape the future of Sandoz… are you ready to make a difference?

As Digital & Data Operations Manager, you will ensure a smooth user experience on rolled out applications, managing maintenance, user access and user support. You will work with vendors and internal stakeholders to improve process stability and efficiency and will lead projects to enhance existing tools based on business requirements
Your responsibilities include, but are not limited to:

• Ensure smooth user experience on rolled out applications
- User access management (SAP, Salesforce, Qlik Sense)
- Incident management and escalation
- Regular system maintenance and updates
- Training and onboarding of new team members
- First line user support

• Implement process and system enhancements
- Project management support
- Process documentation, analysis and improvement in collaboration with cross-functional teams
- Change Management and Continuous Improvement
- Ensuring Data Privacy and compliance with relevant regulations

• Manage selected data ingestion processes
- Excel data files export, transformation and upload
- Data quality controls

• Reporting and Analytics Support

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:
Essential Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Fluent in English and German
• Experience with MS Office 365 (Excel, Outlook, MS Forms, Power Automate) and administration of SAP and Salesforce and Cloud Platforms
• Knowledge of Qlik Sense (or other data visualization tools) and Alteryx
• Strong analytical and problem-solving skills, including issue resolution & root cause analysis
• Ability to structure and manage complex information to retain institutional knowledge
• Understanding of ITIL framework and best practices
• Effective communication and interpersonal skills

Desirable Requirements:
• Proficiency in French
• Project management experience or certification (e.g., PMP, PRINCE2)

Why Sandoz?

Almost 500 million patients were touched by Sandoz generic and biosimilar medicines in 2022 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.

We are at a pivotal moment in our history giving us the freedom to invest in our future so we can continue to help millions of people access affordable high-quality medicines. Together we will shape the future of Sandoz, building an organization from the ground up and in return, experience an ambitious environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

Commitment to Diversity & Inclusion:
Sandoz is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation
Novartis group is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)
Technology Transformation
Full Time
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Digital & Data Operations Manager 80-100%, (d/f/m)

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