Dear Healthcare Professional,


Sandoz (Thailand) Limited (referred here as ‘Sandoz’), would like to collect and process personal data about you. Sandoz considers the protection of your personal data and privacy a very important matter. Hence, we invite you to carefully read our Sandoz Privacy Notices for Business Partner (‘Notices’) attached below, which sets out how we process and protect your personal data, as well as explain your rights and our obligations on data privacy. 


By signing and click ‘accept’ on pop out box in the following page, you here by confirm that you have received, read and understood the Sandoz Privacy Notices for Business Partner attached, and you consent Sandoz and its affiliates and / duly appointed third party to collect and process your personal data for purposes and manner stated in this Notices


Sandoz - Privacy Notice for Business Partners and Healthcare Professional Partners


At Sandoz, we strive to be transparent in all our interactions. From time to time, Sandoz (Thailand) Limited (referred as "Sandoz" or "we" or "us") solicits contact details from Healthcare Professional (“HCP”), you have been identified as potential HCP that Sandoz would like to interact with. Sandoz (Thailand) Limited, with business address at 689, Bhiraj Tower at EmQuartier, 24th Floor, Sukhumvit Road, Khlong Tan Nuea, Wattana, Bangkok 10110, is the Data Controller of the personal information you have provided and will be processed pursuant hereto.


What Personal data will Sandoz collect from me?

Sandoz and / or its duly authorized third party will collect the following information from you: 


  1. Name; 
  2. Contact Details  (such as email; contact / mobile number); and
  3. Hospital / Clinic attached


How will Sandoz use my Personal data?

Sandoz and its affiliate entities or duly authorized third party may use my personal data for the following purpose: 


  • Manage our relationship with you (e.g., through our databases); 
  • implement tasks in preparation of or to perform existing contracts; 
  • provide you with appropriate, adequate and updated information about disease, drugs as well as our products and services; 
  • improve the quality of our interactions and services by adapting our offering to your specific needs; 
  • answer your requests and provide you with efficient support; 
  • send you surveys (e.g. to help us improve your future interactions with us); 
  • send you communications regarding products, therapeutic areas or services that we promote; 
  • planning as well as call reporting; 
  • manage, plan and execute communications and interactions with you (e.g. through the operation of a database keeping records of interactions with healthcare professionals or managing call planning as well as call reporting); 
  • invite you to events or promotional meetings sponsored by us (e.g. medical events, speaker events, conferences); 
  • grant you access to our training modules allowing you to provide us with certain services; 
  • manage our IT resources, including infrastructure management and business continuity; preserve the company’s economic interests and ensure compliance and reporting (such as complying with our policies and local legal requirements, tax and deductions, managing alleged cases of misconduct or fraud; conducting audits and defending litigation); 
  • manage mergers and acquisitions involving our company; 
  • archiving and record keeping; and 
  • any other purposes imposed by law and authorities 


Who has access to my Personal data and to whom are they transferred?

Sandoz will not sell, share, or otherwise transfer your personal data to third parties other than those indicated in this Notices. 

In the course of our activities and for the same purposes as those listed above, your personal data can be accessed by, or transferred to Sandoz affiliate companies located worldwide and/or its authorized agents or service providers, on need to know basis to achieve such purposes. 

The above third parties are contractually obliged to protect the confidentiality and security of your personal data, in compliance with applicable local law. Your personal data can also be accessed by or transferred to any national and/or international regulatory, enforcement, public body or court, where we are required to do so by applicable local law or regulation or at their request. 


The personal data we collect from you may also be processed, accessed or stored in a country outside the country where Sandoz (Thailand) Limited is located, which may not offer the same level of protection of personal data. 


If we transfer your personal data to external companies in other jurisdictions, we will make sure to protect your personal data by: 

  1.  applying the level of protection required under the local data protection/privacy laws applicable to Sandoz (Thailand) Limitedand 
  2.  acting in accordance with our policies and standards 

For transfers of Personal Information between our group companies, Sandoz group has concluded the Sandoz Intra-Group Data Transfer and Processing Agreement (all Sandoz entities are parties to) in which Sandoz rely on Standard Contractual Clauses approved by the European Commission as the relevant transfer mechanism for transfers of Personal Information outside the EEA, United Kingdom, and Switzerland to ensure that this global exchange of Personal Information complies with data protection laws.


How do we protect your Personal data?

We have implemented appropriate technical and organizational measures to provide an adequate level of security and confidentiality to protect your personal data against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing. 

How long do we store your Personal data?

Sandoz will only retain your personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with any local legal or regulatory requirements. 


Personal data collected and processed in the context of a dispute are deleted or archived (i) as soon as an amicable settlement has been reached, (ii) once a decision in last resort has been rendered or (iii) when the claim becomes time barred. 


What are your rights and how can you exercise them?

 You may exercise the following rights under the conditions and within the limits set forth in the law: - 

  • Right to access and correction of your personal data if you believe that any information relating to you is incorrect, obsolete or incomplete; and 
  • Right to withdraw your consent at any time, without affecting the lawfulness of the processing before such withdrawal and subsequent data retention. 


If you wish to exercise your data privacy rights, under the conditions and within the limits set forth in the law, please click here (Privacy Web Form).


If you have further data privacy related questions, please contact our Sandoz Country Data Privacy Officer at [email protected].


If you would like to know more about Privacy in Sandoz please visit the following link: